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  Contagious Enthusiasm Inc.©

Complete List of Seminar and Keynote Description

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Learn how to find balance in your life without compromising yourself.  Topics include how to say no, leaving work at work, setting everyone’s expectations, resource management (time, health, family, etc.), creating a home spa, powering up and how to keeping your needs placed at the top of the list…without feeling guilty. You will learn that by taking care of yourself first, you can then go back to others with more to offer, thereby getting far more out of each minute of life.

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Deal With The People Who Want To Be Dealt With.  Why not?  I hear it so often, "I can't stand working with those people", and that's the employee talking about the client.  Whether you’re in sales, the service industry or a professional, conducting a client interview is a wise investment of time.  

This seminar presents:

How to develop your employee, office, and patient profiles.

How to setup a client visit for an interview.

Who should do the interviews?

Learn the proper way to conduct a client interview.

Asking for referrals can be difficult – not anymore.

Review your marketing – are you attracting the right clients?

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One of the greatest factor  that contributes to your office image is communication.  How the office communicates with its clients / patients can make or break that relationship.  Many people don't even think about communication until it's too late.  This seminar  answers questions like: When to call?  What to say? How to say it?  When to say it?  How to track your calls.  How to write great notes (The six elements of a great note) when tracking your calls.  

 

When a call won't do you can always write a letter.  We discuss when to send a letter, how to draft a letter, mail merging and tracking your letters. Often marketing goes hand in hand with communications.  We'll look at creating a newsletter of your own, a true news-letter for clients / patients.  

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Are your office meetings boring or worse?  The foundation of every great organization is their ability to meet and communicate ideas.  Your dental office meeting can be great, if you knew how to set it up and run one properly.  We’ll go through the steps to create a successful, productive meeting.  We will discuss our “Elements of a Great Office Meeting and provide you with a “Template for Success” (an actually workbook to take back to the office).   Some of the topics we cover in this seminar include: time intervals for meetings, meeting structure, topics of interest for the meeting, themes, communication skills, and what to look for during the meeting. 

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This seminar takes "edutainment" to a new level.  Designed to explain how your staff /organization / company / office will create harmony in the workplace.  It's the word harmony that really sings in this seminar.  In a theatre style setup, Chris, along with three other professional singers, present organizational structure, while drawing parallels to the quartet on stage.  As you learn, you are entertained.  Each member of the quartet is featured, while his part is examined and correlated.  As the parts are explored, the harmony begins to build.  Eventually, the quartet is working in perfect harmony - it's at this point that they are ready to present a show.  Depending on the seminar length, the show can last from fifteen minutes to an hour.

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It goes without saying that we would all like to have less receivables.  Now with the correct policies, even if your office accepts the insurance portion directly (assignment), you could have no more patient receivables.  We’ll talk about a practical approach to reducing your receivables quickly and with time possibly eliminate them for good.

• Retrain the patients
• Create patient policies
• Just what to say

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• Get the staff on the right side
• Find the right account manager

In today’s office environment there are many factors that can expose you to unnecessary confrontations and frustrations – from staff attrition (knowledge walking out the door) to CCS (Client Comment Selection - patient pick what they want to hear).

It would be comforting to know: that even if your staff walked out today the new staff could instantly access all the client's knowledge gathered by your old staff.

It would be comforting to know: when a client asks any staff member a question they hear basically the same answer.

It would be comforting to know: that each team members will share all their knowledge of each client  with the team.

All this is possible with “One” Voice.  Create a unified system within your office that will guarantee consistent communication with your patients while assuring accuracy, integrity, and politeness.

Learn how to:  

• Pick the right "voice"

• Develop that voice

• Motivate the team to get involved

• Support that voice

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Whether you are a new grad or already have wet fingers this seminar can help improve you marketing.  We’ll cover topics such as: creating profiles, creating a marketing plan, external verses internal marketing, types of marketing, growing your business from the inside out, budgeting, the best marketing is free and much more.  

• Theory - Increase your client base by implementing a blended marketing approach
  • We will look at these marketing types in relation to your business:
    • External - Blanket and Target
    • Internal - Referral and Promotion.
  •  Then we will discuss the following:
    • Marketing types vs. effectiveness
    • Marketing types vs. cost
    • Formula for successful marketing

• Practical - Tracking the growth of your client base
  • How do you know if its working
  • The numbers game
  • Follow up

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This is a great two part seminar for customer service / patient management.  The first half covers general problems / situations that occur with customers or patients - while offering different solutions / techniques.  We cover everything from  wrong techniques through the good, better, best, and right up to the more assertive techniques.  This helps those attending the seminar realize that they are not the only one dealing with these problems and situations.  This first part is an open forum format that creates much discussion and interaction between the speaker and audience which naturally leads to the second half of the seminar, which is role playing. 

The role playing  works best with audience participation.  Whether they only offer situations for discussion or get directly involved in the role play, each audience member will benefit from this exercise.  It is not necessary that anyone participate but it is difficult not too.

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From the new grad to the seasoned veteran, this workshop / seminar provides an overview of information that they didn’t teach in school.  All of Chris’ experience as a realtor, entrepreneur and dental office manager come together in this one seminar.  Topics include: Site selection, leasing, marketing, projections, hiring, retention of employees and patients, and ultimately dream achieving.

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This is the perfect seminar for high school, college and university graduates looking for employment.  In this seminar we cover such topics as:

• Initial contact
• CV presentation
• First imprecations 
• Selling yourself

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• What you should know
• Follow up
• Why you didn't get the job
• What to do if you get the job

This energetic presentation will have you laughing at this familiar expression and learning how to overcome this feeling or state-of-mind. How often have you heard someone say, "Did you get out of bed on the wrong side" or maybe you have said it to a co-worker or your spouse... every morning. We will examine topics that affect this state-of-mind such as sleep, associations, relationships, conditioning, diet, exercise and mind prepping. We will offer up some life changing suggestions that are child's play.  Come learn how to get out of bed on the right side even if it’s the middle of the day. Don’t forget to drag your co-workers along with you.

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Do the math!  24 hours in a day and we need to sleep, eat, work, pay the bills and brush our teeth.  Understanding how to prioritize your time is only the beginning of time management. 

People say we cannot create more time; there is only 24 hours in a day.  However, by understanding the value of time, then investing it correctly, you can create a surplus of time.  Come journey through time as we explore simple guidelines that will show you where time goes and how to get it back.

In this workshop you'll learn

• how to rate different daily tasks and activities

• how to analyze your current use of time

• how to prioritize tasks
• how to identify time sucking tasks
• why you shouldn't do time math
• how to recognize if your time management plan it working

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• how to plan your time
• how to time your plan
• are you reactive?
• how to track time
• how to work with smaller time increments